Promotion FAQ
In the spirit of the gifting season, we are having a limited time promotion to encourage sharing
Fibflx believes quality clothing made with premium and natural fabrics shouldn't cost a fortune. We minimize mark-up and production costs to lower our prices. We don't believe in chasing trends and discounts on out of season clothing, because our designs are timeless and essential.
However, we believe gifting our products will bring joy and warmth to your loved ones. So in the spirit of the gifting season, we are having a limited time promotion to encourage sharing.
Sharing is caring
Why is there a promotion?
Fibflx believes quality clothing made with premium and natural fabrics shouldn't cost a fortune. We minimize mark-up and production costs to lower our prices. We don't believe in chasing trends and discounts on out of season clothing, because our designs are timeless and essential.
However, we believe gifting our products will bring joy and warmth to your loved ones. So in the spirit of the gifting season, we are having a limited time promotion to encourage sharing.
How does the discount work?
20% off your entire order when you purchase two items.
25% off your entire order when you purchase three or more items.
The discount will be applied automatically at checkout.
This promotion is not applicable to gift cards.
Does the shipping cost still apply?
We offer free shipping to mainland US, Canada, Australia, and UK for orders over $50 USD.
For orders under $50 USD, a flat rate of $15 USD is charged.
For all other countries, the shipping fee is a flat rate of $15 USD.
Can you provide worldwide shipping?
Yes! We ship worldwide.
My Order
How do I track my order?
Once your product as shipped out, we'll send you an email with the tracking number.
How can I edit or cancel my order?
Send us an e-mail at: hello@fibflx.com. Please include your name and order number.
What if I receive a defected or wrong product?
Send us an e-mail at: hello@fibflx.com. We'll assist you with an exchange or return.
Returns & Exchanges
Can I return a discounted product?
If you're unsatisfied with your new piece in anyway, send us an email at: hello@fibflx.com. We'll assist you with a return. The refunded amount may not be the original amount you paid. The discount and refund amount will be re-calculated based on the actual number of pieces you keep.
For shipping costs regarding refunds, please refer to our Refund Policy.
Can I exchange my product?
For exchanges, please send us an e-mail at: hello@fibflx.com. We'll assist you with returning the product you have, and sending you a new product.
For shipping costs regarding exchanges, please refer to our Refund Policy.
What if I receive a defected or wrong product?
Send us an e-mail at: hello@fibflx.com. We'll assist you with an exchange or return.