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Our product
What are the main materials of our clothes?
Guided by our commitment to environmental sustainability and renewability, we use predominantly natural materials in our products. This not only minimizes dnvironmental impact but also ensures maximum comfort for
our customers.
What sizes do our clothes come in?
We typically offer sizes ranging from XS to XL. For specific sizing details of each clothing item, please refer to the "Find your size" section located at the top right corner of the product page.
Are our clothes true to size?
In our "Find your size" section, we provide sizing recommendations for different body shapes that you can refer to when choosing your size.
How can you care for our clothes to ensure longevity?
We use natural materials in the hope that our customers will wear our clothes for years, reducing waste. Please follow the "Care
Instructions" on our product pages when washing the garments to prolong their lifespan.
How often do we release new clothing collections?
We update our product offerings every one to two weeks.
Keep an eye on our updates for the latest fashion styles.
Shipping
What are your delivery times?
In stock items will ship out within 48 hours.
Estimated shipping time:
Mainland US & Canada: 7 - 10 days
Europe: 7 - 10 days
Australia: 4 - 10 days
All other countries: 1 - 2 weeks
How much will shipping cost?
We offer free shipping to mainland US, Canada, Australia, and UK for orders over $50 USD.
For orders under $50 USD, a flat rate of $15 USD is charged.
For all other countries, the shipping fee is a flat rate of $15 USD.
Can you provide worldwide shipping?
Yes! We ship worldwide.
My Order
How do I track my order?
Once your product as shipped out, we'll send you an email with the tracking number.
How can I edit or cancel my order?
Send us an e-mail at: hello@fibflx.com. Please include your name and order number.
Returns & Exchanges
How do I return my product?
If you're unsatisfied with your new piece in anyway, send us an email at: hello@fibflx.com. We'll assist you with an exchange or return.
Can I exchange my product?
For exchanges, please send us an e-mail at: hello@fibflx.com. We'll assist you with returning the product you have, and sending you a new product.
What if I receive a defected or wrong product?
Send us an e-mail at: hello@fibflx.com. We'll assist you with an exchange or return.
Are there any sales or promotions currently available at FIBFLX?
Yes, we are excited to announce our exclusive Black Friday Sale, a unique event for our brand. This sale is live on our website, fibflx.com, from November 24, 2023, through November 26, 2023. During this period, customers can enjoy automatic discounts applicable to our entire range of products.
At FIBFLX, we pride ourselves on being a brand committed to offering accessible luxury. Regular discounts are not part of our strategy as we focus on providing true value throughout the year. We believe in maintaining the integrity of our pricing to ensure sustainable business practices and to uphold the quality that our customers expect from us. Our inventory levels are also consistently managed to optimize efficiency, allowing us to deliver high-quality products at reasonable prices.
This year's Black Friday Sale is an exception in our calendar and an opportunity for us to extend our gratitude to our loyal customers for more than two years and to welcome new ones into the FIBFLX family. Please be aware，however, that our discount coupons hold no cash value and are not applicable to previous purchases or gift cards. We facilitate returns and exchanges, but these transactions will be processed at the original purchase price. This policy underscores our dedication to fair and sustainable sales practices, ensuring that every customer enjoys the same level of quality and value.
We invite you to take advantage of this limited-time offer to experience the best of what FIBFLX has to offer.